Shipping policy
Shipping Area
Shipping within the Continental United States (Except in Puerto Rico).
How long does delivery take?
In-stock orders typically ship within 1-2 business days.
You may receive your order in 4 to 7 business days after payment.
The delivery time for express couriers is as follows:
FedEx: 3-5 days
Ship to Alaska, Hawaii you might experience a few extra days in shipping timelines. Shipping to these states will take about 7-10 business days.
Please contact us if you need help tracking your delivery or have concerns about the delivery time.
How will my delivery be shipped?We will ship your goods by FedEx.
If you want to ship bulk orders with your choice of courier, we can arrange that or offer you competitive freight rates by air or sea.
Please provide a complete and accurate address and a valid phone number for successful delivery.
How much does shipping cost?
We offer free shipping for all products in the store to the United States (except in Puerto Rico).
Notes
- Please note Naisigoo is not responsible for any lost, stolen, or damaged items due to the actions or inactions of any parcel service.
- Shipment: Shipping From US Local warehouses,We provide FedEx shipping services.
- Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
- Shipping Damage: Send damaged photos or videos to customer service within 7 days after receiving the goods, and the damaged parts can be replaced or compensated for free.
- Customs or duty fees: Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. If in doubt, please check with your country's customs office prior to ordering.
- Customs clearance: The clearance is handled by a courier in the destination country (or in some cases, in the en-route country). They may contact you regarding the matter. If additional paperwork is required, we are ready to help.
- Order placing: We do not accept returns of products in good condition that are simply mis-ordered.
- All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
- Can I change my shipping address?
Once your order has been shipped, we are unable to change the delivery address or options. Any re-shipping costs will be the responsibility of the customer.
- My package shows as delivered, but I haven't received it.