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How do I track my order status?

Can I cancel/make changes to the order I just placed?

Where can I find my order number?

Shipping and Delivery

When can I expect my order to arrive?

What are your shipping destinations?

Duties & Taxes

Can I change my shipping address?

My package shows as delivered, but I haven't received it.


What is your return policy?

How long does it take for me to get my refund?

What is your return process?

Price adjustments & exclusions


What is your Warranty Policy?

What qualifies as proof of purchase?

Safe Buying

What are the payment options available?

Who are your authorized retailers?

Business Collaboration

Business Cooperation / Large Orders


Do I need to shave before using IPL?

How frequent should I use this product?

Are there any side effect?

Does IPL hair remover hurt?

Which areas of the body can I use this on?

What is the age range suited for IPL Hair Removal?

Is Naisigoo IPL Hair Remover safe to use, and does it pose any risk of causing skin diseases?

Who wouldn't recommend this product?

Can I use IPL hair removal over scars and tattoos?

Can I use IPL during pregnancy or breastfeeding?